Refunds, plainly stated

If no deliverables have been produced or work has not commenced for a billed month, you may request a full refund of that month's subscription fee within 7 days of the invoice date.

Where work has partially commenced, we refund the unused portion of the month on a pro-rata basis, calculated against deliverables completed and hours logged.

• Advertising and media spend already placed with third-party platforms.
• Licensed fonts, stock imagery, plugins and software purchased for your account.
• Production costs such as shoots, talent, printing and venue bookings.
• Completed and approved deliverables.

Email hello@gobravo.co.za with your invoice number and reason. We respond within 3 business days and process approved refunds to the original payment method within 14 business days.